We complain. But for a company its size, Apple’s commitment to customer support is unprecedented. Try reaching a help desk at Google.
From Apple’s press release:
Cupertino, California, Aug. 29, 2019 — Apple today announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone repairs. Apple will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs). The program is launching in the US with plans to expand to other countries…
There is no cost to join Apple’s independent repair program. To qualify for the new program, businesses need to have an Apple-certified technician who can perform the repairs. The process for certification is simple and free of charge. To learn more and apply, visit support.apple.com/irp-program. Qualifying repair businesses will receive Apple-genuine parts, tools, training, repair manuals and diagnostics at the same cost as AASPs.
My take: Apple’s come a long way from the original in-house Genius Bar. But with a billion devices to support, something had to give.