From iMore’s “UK woman orders an iPhone 12 Pro Max, gets a broken tile instead” posted Friday:
Getting a new iPhone is supposed to be an exciting day, but sometimes things go wrong. And then sometimes you get a broken tile in an iPhone 12 Pro Max box instead.
That’s what happened to Olivia Parkinson after she had the misfortune to order an iPhone 12 Pro Max from UK carrier Virgin Media. That part wasn’t really the problem, but things started to go awry when Virgin Media used Yodel to deliver the thing. As fellow UK dwellers will attest, that wasn’t great news.
Things took a turn when the iPhone arrived at Parkinson’s doorstep but after opening it she didn’t see a shiny new Apple device. She saw a tile instead. What’s worse, it was a broken tile as if someone wanted to add insult to injury.
As LADbible reports, Parkinson initially got the cold shoulder from Virgin Media and was told she was liable for the lost iPhone. Eventually, and once the people of Twitter got involved, Virgin Media agreed that something was amiss and refunded Parkinson for her loss.
My take: Twitter to the rescue.