‘Apple stole my batteries’

Celebrity repair guy Louis Rossmann takes his complaint to YouTube, trips over agenda.

Waving a notice of seizure of “20 Apple Laptop Batteries” from U.S. Customs and Border Protection, Louis Rossmann called it a “crazy coincidence” that he happens to be the unauthorized Apple repair guy who starred in a recent Canadian Broadcasting Corporation investigative report—one that caught an Apple genius recommending $1,200 of unnecessary repairs. (See Bad genius, caught on video.)

  • One problem: His timing is off. The CBC report aired on Oct. 8. The batteries were seized more than a month earlier, on Sept. 6.
  • Bigger problem: Rossmann’s offhand suggestion that the $15 LCD cable in the CBC report may have been accidentally bent, most likely by somebody “trying to install their own screen,” lends support to the theory that the opening scene in the CBC report may have been a set-up, designed to entrap an unsuspecting Apple staffer.

Cue the video, which by Saturday morning had drawn more 500,000 views and 7,000 comments.

My take: Louis Rossmann may be the Michael Avenatti of the right-to-repair movement. If the CBC reporter brought that laptop to an Apple Store knowing about the dysfunctional cable, will Tim Cook demand a retraction?

5 Comments

  1. Richard Wanderman said:
    I love your take….

    0
    October 20, 2018
  2. Fred Stein said:
    MaBook batteries cost about $100.

    Why would customs seize $2,000 worth of goods? Apple is not behind this.

    0
    October 20, 2018
  3. Gregg Thurman said:
    What a windbag.

    The only thing he’s going to expose is his hubris if he thinks Apple gives a crap about his YouTube channel.

    1
    October 20, 2018
  4. Gianfranco Pedron said:
    “… lends support to the theory that the opening scene in the CBC report may have been a set-up, designed to entrap an unsuspecting Apple staffer.”

    Thank you, Philip 🙂
    Re: https://www.ped30.com/2018/10/10/bad-genius-bar-apple/#comments

    Let’s not forget that cable was the reason the laptop did not work properly, but the reason Apple couldn’t repair just the cable was that the water sensors had been triggered. Nobody points out that “slight of hand”.

    Smoke and mirrors ladies and gents.

    Had the computer been brought in simply with a damaged cable, the outcome would have likely been very different.

    I wonder if the journalist would be willing to redo his “investigation” with just a broken cable.

    0
    October 21, 2018

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