10 months agoMy take: I’ve had worse pre-order experiences. Shipment of my new iPhone 13 Pro (256) promised for Friday Sept. 24. Yay.
CORRECTION: An earlier version had my iPhone arriving last Tuesday. Oops.
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Sept 14 seems unlikely.
My own Pro Max 512 order was completed in under five minutes, including trade-in questions. Ordered from Apple Canada via the Apple Store app on iPad Pro.
Sept 24 is the delivery date given by Apple.
Today’s the 17th. So your 13 on the 14th is delivered via hot tub time machine or is that in 2022??
😉
LOL
This also gives Apple an early heads up on demand for certain models.
My delivery dates are 24 September. I rechecked about 20 minutes later and delivery dates on iPhones are already slipping out into October.
Both dated 24th Sept delivery, now to arrange someone to collect them 😉
Same with me. The upgrade program totally failed me.
I was told I would receive an email when the system was back working. In the meantime, the delivery dates keep extending out farther and farther.
I’ll be paying off my iPhone and taking advantage of one of the carrier deals later today. I’m done with this Apple upgrade program. Major black eye for Apple.
Only unusual item was my Apple Card # and security code wasn’t populated and my iPhone wouldn’t present the option to auto-populate so copy-and-pasted from Wallet.
Immediately after I order a case and screen protector. Received email confirm shortly after but still waiting for Apple Card charge to come through now over an hour later.
Finally switched to a MasterCard at :45 past the hour and got my order for a blue 13 Pro Max 512 to go thru, but by then my ship date had slipped until October.
Wife at work just used another MasterCard and it went thru (not sure of the time) and she got a Sept 24 date for a gray 256 13 Pro.
Seems like the fail was somewhere in the Apple/MasterCard links.
I think this may be the problem. I’ve tried to buy using my Apple Card online in the past and it didn’t work, had to use a different card.
I still cannot pre-order and now the dates have slipped to October and store pickup has become unavailable.
Not happy.
I ordered a Pro 13 256GB Graphite for 0% Apple 24 month installment plan along with five new colored Apple Watch bands. I now am approaching 100 Apple Watch bands. Apple used to offer three new colored bands each season and I always purchase perfunctorily every one. Apple now must know there are folk like me collecting all the colors. How do I know this fact? Apple started increasing the number of new colored bands offerings from three new colors each season to four new colors. Now Apple has gone from four to six new color bands. I circumvented buying the sixth new color band because it is so very similar to a past color that it almost is redundant to purchase the new color other than to say “I have every color band Apple has marketed.” Not going there. Apple wins. So this is the first time I did not buy all the new colors offered. I bought 5 of the new six colors. Then Apple sends me a notice, “Jerry D, we have another new color you didn’t purchase.” Folk, I am serious! Apple knows I buy all new colors and when I failed to do it this first time they reminded me immediately that there remains one new color that I did not purchase. Wow!
My phone is scheduled for delivery Friday, September 24.
I wear the Sport Loop that came in the box with my watch. Every time I think about swapping it out, I look at it and say “I can’t quit you”. Like Rene Richie says, it is the yoga pants of watch bands.
Besides the comfort and inviting adjustability, a stand out feature for me is that when it gets wet (like swimming in the pool or ocean wet) it somehow manages to still feel dry on the wrist a few minutes later. Most other bands I have worn you have to take off and dry off to get that rid of the wet wrist feeling.
But why didn’t Apple expect that, if that’s the problem, and why didn’t it warn folks that that would be an issue?
Trading in an iPhone that’s only a year old gives Apple back a very high value piece of hardware – just for making things more convenient for the customer. Consequently, anyone on the Apple upgrade program should be considered a premier Apple customer. Special care should have been taken to make sure these folks were taken care of.
As I said, this is huge black eye for Apple and its reputation for premium customer service.
And since I’m an Apple investor, and this is a definite negative for Apple’s valuation, I’m even more upset over this unforced error.
Personally I think it’s great news. Samsung has never had this problem, and we know what’s happening ti it’s sales volume.
Good to see you again Kathy. I missed your posts.
@ Joseph Bland – With the delay last year, my Pro Max 12 got to me in Nov. When I pre-ordered my 13 earlier this week, the pre-order summary stated I’d owe an additional 1-month payment to payoff the 12-month loan. Seemed built into the process.
I am on the Apple Upgrade Program and had prefilled out everything. At 5:01 AM I clicked on Order and expected smooth sailing. But, no. Citizen One, which does the financing for this program, kept rejecting my Apple Card. I tried adjusting address spellings, etc, but to no avail. Finally, in desperation I changed to my Amex card and at 5:45 AM it went through, but reported a delivery in mid October when we may be away. The Apple acknowledgement came through by email minutes later and the date shows as September 24. So looks OK. Then back to sleep, and no more night mares.
This morning called Goldman Sachs Apple Card service. Voice mail said they were busy and could call back. 5 minutes later phone range, nice southern lady came on and said, of course, my card is OK and this all was a known problem that they were working on… After some discussion where I fussed about losing the 3% kickback, it was suggested that it was Apple’s problem (sounded like finger pointing) and she offered to switch me to Apple. Nice Apple person, of course, looked things up but said he couldn’t get at the screens needed to change from Amex to AppleCard or credit me or whatever. They will call back in some days…
Not the usual smooth experience. But pity Apple who has to wrangle 3 of the worst customer service companies in the Universe (AT&T, CitizenOne, and Goldman Sachs) to get a smooth experience.
{Note added: I deliberately did not cancel out of the order but stayed in and switched to Amex. That’s why I think I didn’t lose the good date after all.} ApplePro Max blue 256 GB
Apple seems a screaming buy at today’s level. ProMax iPhone sold out for a month (and counting)!
I still had to type in my Apple Card number, which seems like pure incompetence.