How was your iPhone 13 buying experience?

I waited 8 minutes for the Apple Store to get “there,” another 10 minutes to set up my trade-in and 14 minutes to get email confirmation.

My take: I’ve had worse pre-order experiences. Shipment of my new iPhone 13 Pro (256) promised for Friday Sept. 24. Yay.

CORRECTION: An earlier version had my iPhone arriving last Tuesday. Oops.

39 Comments

  1. K 447 said:
    “… promised for Friday Sept. 14“

    Sept 14 seems unlikely.

    My own Pro Max 512 order was completed in under five minutes, including trade-in questions. Ordered from Apple Canada via the Apple Store app on iPad Pro.
    Sept 24 is the delivery date given by Apple.

    3
    September 17, 2021
  2. Romeo A Esparrago Jr said:
    Philip : “ promised for Friday Sept. 14. Yay.“
    Today’s the 17th. So your 13 on the 14th is delivered via hot tub time machine or is that in 2022??
    😉
    LOL

    4
    September 17, 2021
  3. Troy Thoman said:
    I went through to the end but didn’t order my 13 Pro as I’ll be on vacation for the next two weeks so I won’t be home to get it either way so I’m waiting until I return. (My order will be in the Q1 numbers, sorry all 😛 )

    0
    September 17, 2021
  4. Paul Lane said:
    Here in Australia iPhone orders opened an hour ago. The Apple Store was delayed about 5 mins opening and slow and unresponsive within minutes of opening. I ordered iPhone 13 Pro 256 and iPhone Pro Max 256. At this stage (an hour later) I have yet to receive confirmation emails. It looks like orders are very heavy and the Apple Store is struggling.

    My delivery dates are 24 September. I rechecked about 20 minutes later and delivery dates on iPhones are already slipping out into October.

    5
    September 17, 2021
    • John Butt said:
      Same here in NZ, I’m sure on the same store since our orders come from Sydney. I ordered two Pro 500’s but found the process could not cope with returning from the checkout to order the second in a different colour. I ended up making two separate orders on two cards.
      Both dated 24th Sept delivery, now to arrange someone to collect them 😉

      2
      September 17, 2021
  5. Greg Lippert said:
    Utter fail. Couldn’t get my AppleCatd to process payment and had timeout failures. Had to give up.

    0
    September 17, 2021
  6. Mordechai Beizer said:
    I ordered an iPhone 13pro on Verizon as an upgrade. Amazed to get an $800 credit for a 3 year old XR. It was all online, went smoothly. Didn’t time it but seemed quick. Phone arrives the 24th.

    3
    September 17, 2021
  7. Cy Manning said:
    I’d set up my iPhone Upgrade Program pre-order (Pro Max 512GB, Sierra Blue) earlier this week. Couldn’t get into the store at exactly 8AM but close. Completed order and received my confirmation email by 8:01AM.

    Only unusual item was my Apple Card # and security code wasn’t populated and my iPhone wouldn’t present the option to auto-populate so copy-and-pasted from Wallet.

    Immediately after I order a case and screen protector. Received email confirm shortly after but still waiting for Apple Card charge to come through now over an hour later.

    2
    September 17, 2021
    • Greg Lippert said:
      I had same issue. I put in my Apple Card info but it keeps failing authorization. Have plenty of credit

      0
      September 17, 2021
  8. Gary Morton said:
    Got it through, but it would not take my apple card for the ancillary charges on my Apple iPhone upgrade program. Strangely, I had to use another card. A real SNAFU for Goldman, MC, Citizens One, and Apple. Reading others comments, this seems like a common error, and it is really inexcusable for such an important day. Some heads will roll on this one, and they should.

    1
    September 17, 2021
    • Greg Lippert said:
      I didn’t want to do that and lose the 3%

      2
      September 17, 2021
  9. Will Grover said:
    I am stuck at the “Place Your Order” button on my MacBook. I hit it repeatedly but no order goes through. On my iPhone Apple Store app, my Apple Card number was repeatedly rejected. Frustrating, but I expect they are getting slammed right now.

    1
    September 17, 2021
  10. Interesting how the technical purchase issues started to creep up as the morning unfolds. I’ll reserve mine for pickup at the Christiana Mall store in Delaware. Ancient techie that I am, I always wait for a few million people to use new gear for a month or so. I realize Apple’s extensive Testing & Quality Control mitigates most design & manufacturing issues. I’ll see & hear iPhone 13 next Friday,. Friends ordered today. I’m weird about Apple iPhones models selling out so quickly. I like it. I know it pushes out the revenue, temporarily. I expect very few buyers will give up & wait for the Windows phone or Pixel. Yet another reason I own Apple shares.

    2
    September 17, 2021
  11. Hugh Lovell said:
    I pre-ordered an iPhone 13 Pro Max, Sierra Blue, 512 GB (screen size and cameras, cameras, cameras) last night and this morning woke early to complete the process. Some bumps cause by high network traffic. Had to re-submit a couple of times but in the end all done. Picking up from the store I used to work at on Friday, Sept. 24th. I got AppleCare+ monthly. I’ll get $790 trade-in for my excellent condition 12 Pro Max. Must remember to cancel the AppleCare+ for the 12. Last year, I paid a couple of extra months on my 11 before realizing that the 11 trade-in didn’t stop the AppleCare+ monthly payments.

    3
    September 17, 2021
  12. Grant Stephanson said:
    I ordered my iPhone 13 Pro 512GB Graphite twenty minutes after the official time. I was surprised when my order came back with pickup in 7 days (September 24) at my local apple store. Delivery would have been in October. When I was asked what time I’d like to pick up there were times starting at noon on. I used my normal Visa card for the purchase. Best experience buying an iPhone ever!

    5
    September 17, 2021
  13. Don Donofrio said:
    Like others, had issues with Apple Card not going thru. Switched to another VISA and then had a message that the Barclays Loan was not going thru.

    Finally switched to a MasterCard at :45 past the hour and got my order for a blue 13 Pro Max 512 to go thru, but by then my ship date had slipped until October.

    Wife at work just used another MasterCard and it went thru (not sure of the time) and she got a Sept 24 date for a gray 256 13 Pro.

    Seems like the fail was somewhere in the Apple/MasterCard links.

    1
    September 17, 2021
    • Gregg Thurman said:
      Seems like the fail was somewhere in the Apple/MasterCard links.

      I think this may be the problem. I’ve tried to buy using my Apple Card online in the past and it didn’t work, had to use a different card.

      0
      September 17, 2021
  14. Greg Lippert said:
    It got worse for me. Called Goldman and after an hour wait they said its not just them but all cards failing (but I see many of you did get through).

    I still cannot pre-order and now the dates have slipped to October and store pickup has become unavailable.

    Not happy.

    0
    September 17, 2021
  15. Jerry Doyle said:
    It took around 30 minutes to complete my pre-order. Initially, the Store was not open. It opened about fifteen minutes late. Once opened I was ready for that one click purchase since I had already set everything up in pre-order a couple nights earlier. Still, I had to go through all the steps on selection once again. So I do not understand the purpose of pre-order other than what Jeff F denoted above as to give Apple a “heads-up on demand for specific models.”

    I ordered a Pro 13 256GB Graphite for 0% Apple 24 month installment plan along with five new colored Apple Watch bands. I now am approaching 100 Apple Watch bands. Apple used to offer three new colored bands each season and I always purchase perfunctorily every one. Apple now must know there are folk like me collecting all the colors. How do I know this fact? Apple started increasing the number of new colored bands offerings from three new colors each season to four new colors. Now Apple has gone from four to six new color bands. I circumvented buying the sixth new color band because it is so very similar to a past color that it almost is redundant to purchase the new color other than to say “I have every color band Apple has marketed.” Not going there. Apple wins. So this is the first time I did not buy all the new colors offered. I bought 5 of the new six colors. Then Apple sends me a notice, “Jerry D, we have another new color you didn’t purchase.” Folk, I am serious! Apple knows I buy all new colors and when I failed to do it this first time they reminded me immediately that there remains one new color that I did not purchase. Wow!

    My phone is scheduled for delivery Friday, September 24.

    3
    September 17, 2021
    • Don Donofrio said:
      good golly – 100 bands! that is impressive!

      I wear the Sport Loop that came in the box with my watch. Every time I think about swapping it out, I look at it and say “I can’t quit you”. Like Rene Richie says, it is the yoga pants of watch bands.

      Besides the comfort and inviting adjustability, a stand out feature for me is that when it gets wet (like swimming in the pool or ocean wet) it somehow manages to still feel dry on the wrist a few minutes later. Most other bands I have worn you have to take off and dry off to get that rid of the wet wrist feeling.

      0
      September 17, 2021
  16. Manfred Schwencke said:
    … quite a few technical issues! …

    0
    September 17, 2021
  17. Kathy Corby said:
    So with all the glitches– what I want to know is if this is good news? Does it mean that the system is overwhelmed by sheer volume of orders? (Since I doubt that the programmers who code for the Apple Store have suddenly become inept….) Or do you think that the snafus will actually impact sales as people give up on ordering? Can’t imagine there is anyone who says “Forget this s…tuff, I’m going over to the Samsung website to order a phone instead.”

    7
    September 17, 2021
    • Gregg Thurman said:
      So with all the glitches– what I want to know is if this is good news?

      Personally I think it’s great news. Samsung has never had this problem, and we know what’s happening ti it’s sales volume.

      Good to see you again Kathy. I missed your posts.

      1
      September 17, 2021
  18. Cy Manning said:
    Update on above, 3 hours later the Apple Card charge for the accessories purchased went through. The backlog must be clearing.

    @ Joseph Bland – With the delay last year, my Pro Max 12 got to me in Nov. When I pre-ordered my 13 earlier this week, the pre-order summary stated I’d owe an additional 1-month payment to payoff the 12-month loan. Seemed built into the process.

    0
    September 17, 2021
  19. Roger Schutte said:
    I did the Pre-pre-order in Apple Store app a few days ago. I already have Apple Card configured as payment for my Apple online store and App Store purchases so it auto filled. At 8:00 I had to change delivery address to my Moms As I’m traveling next Friday. Very smooth and done in a couple minutes.

    3
    September 17, 2021
  20. Greg Lippert said:
    Still no dice. I also did the pre-pre order a few days ago, said I was good to go. No go on my Mac, iPad or Mac.

    0
    September 17, 2021
  21. Nicholas Watland said:
    I had my 13 Pro order pre-set in the Apple Store app 2 days ago. Logged on at 5 AM PST, clicked one button and my order was on the way. Smoothest process I’ve ever experienced.

    1
    September 17, 2021
  22. Thomas Nash said:
    Well, actually a bit of a nightmare (literally as now to keep you east-coasters and Aussies and Brits … happy, our Apple pre-order time on the west coast is 5 AM, in the middle of my most precious beauty sleep.)

    I am on the Apple Upgrade Program and had prefilled out everything. At 5:01 AM I clicked on Order and expected smooth sailing. But, no. Citizen One, which does the financing for this program, kept rejecting my Apple Card. I tried adjusting address spellings, etc, but to no avail. Finally, in desperation I changed to my Amex card and at 5:45 AM it went through, but reported a delivery in mid October when we may be away. The Apple acknowledgement came through by email minutes later and the date shows as September 24. So looks OK. Then back to sleep, and no more night mares.

    This morning called Goldman Sachs Apple Card service. Voice mail said they were busy and could call back. 5 minutes later phone range, nice southern lady came on and said, of course, my card is OK and this all was a known problem that they were working on… After some discussion where I fussed about losing the 3% kickback, it was suggested that it was Apple’s problem (sounded like finger pointing) and she offered to switch me to Apple. Nice Apple person, of course, looked things up but said he couldn’t get at the screens needed to change from Amex to AppleCard or credit me or whatever. They will call back in some days…

    Not the usual smooth experience. But pity Apple who has to wrangle 3 of the worst customer service companies in the Universe (AT&T, CitizenOne, and Goldman Sachs) to get a smooth experience.

    {Note added: I deliberately did not cancel out of the order but stayed in and switched to Amex. That’s why I think I didn’t lose the good date after all.} ApplePro Max blue 256 GB

    1
    September 17, 2021
  23. Greg Lippert said:
    Well unable to purchase and orders now late October. Oh well, there are worse problems.

    Apple seems a screaming buy at today’s level. ProMax iPhone sold out for a month (and counting)!

    3
    September 17, 2021
  24. I hate quadruple witching Fridays. We own a business likely taking an incredible volume of orders for their #1 selling product today but the market needs to cover old bets. I still don’t mind buying a few shares for my house account at $146.50.

    3
    September 17, 2021
  25. cliff@baystreetresearch.com said:
    My purchase began at 5:36am PST and showed a 9/24 ship date until the system screwed up and said my apple credit card number was wrong. After 3 more failed attempts to enter my Apple CC i was successful with my Amex. However, my ship date moved to 10/6 to 10/11. So much for doing the preorder work ahead of time….

    1
    September 17, 2021
    • Thomas Nash said:
      Cliff: Check your email confirmation from Apple (and the order info now on the web) as it may have a better delivery date. I got the same later ship date in the on line message as you after changing to Amex, but Apple confirmed for next Friday and my order in the store shows that also. So may have been a problem with software looking up latest ship dates available after a long session in the web store working on an order rather than checking your orders actual ship date which was held for you while suffering through the mess. That’s my guess what happened.

      1
      September 18, 2021
      • cliff@baystreetresearch.com said:
        You are right Thomas! Back to 9/24 thanks

        1
        September 18, 2021
  26. Timothy Smith said:
    I do not believe the problems ordering were due to an onslaught of orders. After spending almost an hour trying to buy, with a pickup time starting at 8:15. By the time I gave up trying, the pickup time was 10:15, which was too late given my travel plans. I tried again this morning, 22 hours later, and pickup time only extended to 10:30.
    I still had to type in my Apple Card number, which seems like pure incompetence.

    0
    September 18, 2021

Leave a Reply