Marco Arment: ‘Apple is listening’

Respect for the Mac Pro from the developer who brought us Tumblr, Instapaper and Overcast.

Posted Sunday on Marco.org. Promoted Tuesday, with John Gruber’s commentary, on Daring Fireball:

marco arment mac proIt’s hard to tell when Apple is listening. They speak concisely, infrequently, and only when they’re ready, saying absolutely nothing in the meantime, even when we’re all screaming about a product line as if it’s on fire. They make great progress, but often with courageous losses that never get reversed, so an extended silence because we’re stuck with a change forever is indistinguishable from an extended silence because the fix isn’t ready yet.

But there has clearly been a major shift in direction for the better since early 2017, and they couldn’t be more clear now:

Apple is listening again, they’ve still got it, and the Mac is back.

My take: I was sitting directly in front of Arment at WWDC19. I wish I’d counted his ‘oh my Gods’ and ‘holy shits.’

See also: Marco Arment is a happy camper

5 Comments

  1. Fred Stein said:

    I recall over a year ago Apple met with some the harshest critics of the last Mac Pro, and said, ‘we get it. we messed up and we’re working on it’, or words to that effect. Still it seems to have taken quite a long time.

    By the way, all the natter about the price of stand? A good portion of the target market will option up to $20K or more for the complete package, Mac Pro plus options, stand and monitor. Some may buy two stands and 2 monitors.

    2
    June 12, 2019
  2. David Emery said:

    I dunno…. Seems to me Apple is ‘listening selectively,’ to those whose criticisms align with what Apple wants to do.

    When I see a substantial increase in software quality (one of the few engineering tasks where you -can- throw money/staffing at a problem), I’ll persist in thinking Apple isn’t fully engaged with its base.

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    June 12, 2019
  3. Gregg Thurman said:

    “I’ll persist in thinking Apple isn’t fully engaged with its base.”

    I dunno, I think many confuse Apple’s base with the markets that Dell, Lenovo, Samsung, Xiaomi, et al address. Mercedes, BMW, LEXUS don’t make cars for people with a Ford budget/mentality. They manufacture the best for those willing to pay for it, and charge them accordingly.

    There’s a reason a two year old iPhone sells for more than Androids ASP. (Clue: it isn’t the price).

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    June 12, 2019
    • David Emery said:

      I assert Apple’s base are people like me, who have owned many Macs over a long time, and who are consistent users of Apple products (not just laptops, but also iPads, iPhones, Apple networking hardware, etc.)

      THAT’s the people who have been complaining about bugs that are showing up in Apple software, that haven’t been there before. Here are some of mine (Mac OS) This is off the top of my head, I’m sure I’m forgetting some. What’s important is that most, of these are items that -used to work just fine- on previous versions of Mac OS. So they represent regression bugs. (Except for Calendar.app, which has always been a big mess.)

      Mail sometimes doesn’t render a message when I select it.
      Mail sometimes downloads large numbers of duplicate messages (POP or IMAP)
      iTunes crashes
      iTunes can’t maintain multiple streams through Airport Express
      Safari occasionally can’t render a page (that it rendered previously)
      Safari seems to have consistency problems with cert authorities
      Calendar produces multiple entries/places entries in a new “Calendar” category.
      Calendar adds new dubious holidays without any way to edit/remove them.

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      June 12, 2019

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